South West Rainroom

Last updated: 05/05/2026

The South West Rainroom is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or contact us.

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1. Who We Are

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The South West Rainroom (“we”, “us”, “our”) provides rainroom experiences and related services.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:
Email: 

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2. Information We Collect

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We only collect personal information that is necessary for running our services. This may include:

• Name

• Email address

• Phone number

• Business or organisation name (if applicable)

• Postal address (for invoicing purposes)

• Any information you provide when contacting us or making a booking enquiry

We do not collect payment card details and do not process online payments through our website.

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3. How We Use Your Information

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We collect and use your information for the following purposes:

• Responding to enquiries

• Managing bookings and services

• Creating and issuing invoices

• Maintaining business records

• Communicating with you about our services

We only use your data where it is necessary to provide our services or meet legal and accounting obligations.

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4. Legal Basis for Processing

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Under UK GDPR, we process your personal data based on one or more of the following lawful bases:

• Contractual necessity – to provide services you request

• Legal obligation – for accounting and invoicing requirements

• Legitimate interests – for managing our business and communications

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5. Data Storage and Security

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We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure.

Your information is stored securely and only accessed by authorised persons who need it for business purposes.

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6. Sharing Your Information

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We do not sell or rent your personal data to third parties.

We may share your information only when necessary, for example:

• With accountants or invoicing software providers

• To comply with legal or regulatory requirements

Any third parties we work with are required to handle your data securely and lawfully.

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7. How Long We Keep Your Data

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We retain personal information only for as long as necessary:

• Enquiry data: for as long as reasonably required to manage communications

• Invoicing and financial records: as required by UK law

After this period, data is securely deleted or anonymised.

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8. Your Rights

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Under data protection law, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (where legally possible)

• Object to or restrict processing in certain circumstances

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details above.

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9. Cookies

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Our website may use basic cookies to ensure it functions properly. We do not use cookies for online payments or intrusive tracking.

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10. Changes to This Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.